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FAQ's

Do I have to book?

To confirm space on a play session you need to book in advance. This will allow us to manage our numbers. You will be added to the Test and Trace log through your booking.


Can I just turn up?

We recommend you book to confirm you have a slot, but empty spaces can be given to people who turn up. You will be added to the session booking and the Test and Trace log. The session time is fixed so if you arrive an hour into the session you will only have the remaining hour to play. The session time cannot be extended as this is our cleaning time. No discounts will be applied for shorter play sessions


I have an Annual pass - how do I book?

Please call us to book your session. You will need to show your Pass on arrival. Please let us know if you can't make it giving us no less than 24 hours' notice.


Arrival for your Session

Masks must be worn when queuing for food and drinks. They may be removed when you are eating or drinking.

Food ordered at our café will carried by our serving staff from the kitchen to your table on a tray. To reduce cross contamination we ask that visitors remove the plates and cutlery from the tray. Dirty crockery and cutlery will be cleared at the end of the session by a designated cleaner wearing appropriate PPE. If you wish to clear your table during the session, dirty items may be placed on the clearing trolley.

It is not permitted to bring food or drinks in from outside.


What times are the Sessions?

9.30am - 11.30am
12.30pm - 2.30pm
3.30pm - 5.30pm


What happens to my Annual Pass?

The 5 months that we were closed will be added to the end of the current term on your annual pass.


What Covid Measures have you put in place?

We have put numerous measures in place - Please click on this link to Covid Safety Measures.


Do I need to wear a face mask?

Face masks must be worn by all adults and children aged 11 and over at all times unless you are exempt on medical grounds. You may only remove the mask when you are in the playframe or eating/drinking (you must wear it if you are just sitting at a table). These are Government requirements so please be nice to us if we ask you to put your face mask on.


Is the café Open

Yes the café is open to serve food and drinks.


Can I bring in my own food and drinks

No this is not allowed unless due to a serious food allergy.


Do you still have ball pools?

All ball pools have been removed as recommended in the Government guidelines.


Do I need to go in the frame with my children?

Should your children be young and need your help to get around, or if they need help to understand social distancing yes please. You must wear your face mask until you get in to the frame and may then remove it once you are in.



Monkey Madness play centre Basildon Essex
cheeky monkey!